UPS

I am SO annoyed!  My desktop computer has been limping along for some time now and I finally bit the bullet and ordered a laptop (my last laptop is from 1995 or so).  Dell whipped that sucker out about 3 weeks a head of time but do you think I could get a delivery from UPS?  Ultimately, yes, but not without a TON of aggravation.

Honestly, I really feel guilty about knocking UPS, they were out here delivering before the mail and certainly before FedEx ground - which I still don't know if we have THAT service yet... but this weekend caused me much angst.  The laptop was suppose to come on Friday...  I don't know about you but I am neurotic about tracking this stuff on line.  I mean, I want to know when the driver stops for lunch!  So, I tracked my package on it's journey to our door.  If I had only known...

Lately UPS delivers somewhere between 5 and 7 at night - sometimes even later, you just never know.  But Friday, they chose to deliver here at just before 2:45 p.m. I missed the freaking delivery by two minutes!  I even drove the neighborhood to see if I could find the delivery guy.  No such luck.  On line, it showed that the UPS facility they were using was Morrison Avenue.  This came as a surprise since it is in the East (New Orleans East) which was pretty devastated by the London Canal Breach.  Most of our packages have been coming through the Harrahan facility which is towards the West and was one of the first areas up and running after Katrina.  I called the 800 number to confirm this and they told me oh yes, they were open until 8 p.m.  and that they would notify them that I was coming to pick it up.  Oh... and I would get a call within the hour from them to confirm.

OK, fine... around an hour and 10 minutes later I called because no one had gotten back to me and to tell them that most of that area was very dangerous to travel in the dark (no street lights and a lot of debris still in the roads)and it was raining here as well and I was getting a little concerned.  No problem... the package was at the facility with a will pick up note.  Jump in the car, zoom over there and the place is closed.  CLOSED!!!  They closed at 4 which is why I didn't get a call from them. 

Back on the phone.  A very annoyed agent.. speaking of annoyed... have you tried to get through any of those stupid automated menus???? And God forbid you should ask for a direct line to the facility... our homeland security should be so tight!  Any way- I got an agent with attitude who was more than happy to pass me on to a supervisor (obviously she thought I was just too stupid to "get" what she was telling me- DON'T YOU JUST HATE THAT?????) and just because the facility was closed did NOT mean no one was there.  (Ok - can some one PLEASE explain THAT to me???).

So, on to the supervisor. HE tells me that that facility is on Katrina hours (I told him I knew that) and when I asked why the agents didn't know that - he said that he has asked the facility to send a memo to the company stating such.  <sigh... that is so stupid I didn't even want to go there)...at any rate....

We decide since there is no way I can pick up the package during the weekend, we will reschedule the delivery for Monday.  So, I patiently wait for Monday to come. For those of you who know me personally, you know this is almost a Herculean feat - but the Katrina drugs and Katrina Novacain (liquor) is working just fine - thanks.

Monday comes and I call. Again.  The website shows

I am currently writing this post - bear with me please...

Comments

[Trudie]

So since you cut off in mid sentence the Katrina drugs and novocain must be working really well!